![]() If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form. Try to install the application again in an hour.If the system date is set incorrectly, change it. Check the system date on your computer.If Firewall is installed on your computer, disable it or add an allowing rule for the avp.exe process in the Firewall settings. If you do not see this option, fill in the Security Code displayed and click Remove to uninstall the current installed version first, then reboot the computer. Try to install the application once again when the Internet connection is restored. If you have no access to the Internet, contact your Internet service provider for troubleshooting. would be least likely to want viruses users of anti-virus software. Please try again or contact Technical Support Service". It was decided not to change the file itself for backward-compatibility reasons. Until the computer is restarted, the application icon in the notification area is red, and the application Notification Center window displays a prompt to restart the computer.When activating a Kaspersky application, you can encounter the error message: “Internal activation server error. To complete the installation of an update package, you must restart the computer. When an update package (patch) is received, the application installs it automatically. The application is used under subscription from a service provider, and you have suspended your subscription on the website of the service provider.If you want the application to update anti-virus databases and application modules in this case, clear the Limit traffic on metered connections check box in Settings → Security settings → Advanced settings → Network settings. This limitation applies on computers running under Microsoft Windows 8 or more recent versions of this operating system if automatic updates or scheduled updates are enabled and a traffic limit has been set for a metered mobile connection. A metered mobile Internet connection is used.For correct display of the tool interface, standard screen resolution no less than 800600 pixels is. Click Add object to add other objects to scope. Select the checkboxes for objects to scan. If necessary, click Change parameters to set a scan scope. The subscription has expired, and the grace period or limited functionality mode is not available. Internet connection A computer mouse or touchpad. To scan your computer with Kaspersky Virus Removal Tool: Run the tool.Updates of anti-virus databases and application modules are unavailable in the following cases:.To download an update package from Kaspersky servers, an Internet connection is required. The Kaspersky Virus Removal Tool application was designed to be another virus scanner and detection software from Kaspersky.Anti-virus databases are considered out of date after one day and extremely out of date after seven days.Updates of anti-virus databases and application modules are subject to the following restrictions and specifics: Special considerations involved in updating anti-virus databases and application modules ![]() You can use the following update sources: The application then uses the updated databases and application modules to scan the computer for viruses and other threats. If the databases are different, the application downloads the missing parts of the databases. The application compares the existing databases with the databases available at the update source.To complete the installation of the update package for application modules, the computer must be restarted. The application contacts an update source that stores a anti-virus databases and application modules update package. The application starts updating databases and application modules according to the specified settings: automatically, on schedule, or on demand.To get full protection, we recommend updating the anti-virus databases and application modules as soon as the application has been installed.ĭatabases and application modules are updated in stages: The application detects adware, auto dialers, and other legitimate software that can be used by intruders to damage your computer or personal data.The application detects the majority of threats using Kaspersky Security Network, which requires an Internet connection. Kaspersky Anti-Virus detects the majority of threats using Kaspersky Security Network, which requires an Internet connection.The installation package of the application includes databases and application modules. ![]()
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